How long is it valid?
Three years from the end of the year in which you bought it. So a voucher from December 2026 can be redeemed until December 31, 2029. That’s the legal limitation period, and we’re not allowed to make it shorter.
What happens to a remaining balance?
It stays on the voucher and doesn’t expire. We note it on the voucher and you use it next time. We’re not allowed to pay it out in cash.
Can I pay extra?
Yes. If the treatment costs more than the voucher is worth, you pay the difference at the studio.
Exchanging for a different treatment
That’s fine any time, as long as the value matches. If you got a voucher for lashes but would rather have a massage, just say so when you request an appointment.
Lost it?
Tell us the name and we’ll look it up in our book. We record every voucher we issue with its number, date and amount. If it hasn’t been redeemed yet, we’ll issue a new one.

