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MustermannBeauty Request an appointment
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Appointment

Send a request whenever
it suits you.

Most requests reach us in the evening, long after we’ve closed. Write to us any time of day or night, and we’ll answer by the next working day at the latest.

Appointment book with a pen next to a vase of ranunculus

Rather call?

Give us a call. If we’re in the treatment room, the voicemail picks up and we’ll call you back, usually over lunch or after 18:00.

Phone08641 · 0000
E-mailinfo@mustermann.de
Tuesday to Friday09:00 to 18:00
Saturday09:00 to 14:00
Sunday + Mondayclosed
Open until 18:00

Anything 90 minutes or longer is usually booked up two to three weeks ahead. Short appointments are often still possible the same week.

How much time do you need?

  • Brows, small waxing20 to 30 min
  • Manicure, lash tint30 to 60 min
  • Facial45 to 90 min
  • Lash lift60 min
  • Lash infill60 to 90 min
  • Full set of lashes120 to 150 min
All treatments with times

We use your details only to handle this request. You’ll find more in our Privacy policy.

Cancellations

If something
comes up.

It happens, and we don’t hold it against anyone. We just need to know, so the slot doesn’t sit empty.

Up to 24 hours before

Free of charge, no reason needed. A call, a voicemail or an email is enough. We’ll find you a new appointment right away.

Less than 24 hours before

We charge half the agreed price. At such short notice nobody can take the slot anymore, and our morning ends up empty.

No-show without cancelling

We charge the full price. It’s rare and we’re sorry every time, but otherwise our other clients would end up paying for it through the prices.

Illness

If you’re sick, please stay at home, especially with a cold or a fever. Just let us know, we’ll find a solution and won’t charge you anything.

If we have to cancel

It happens, for example when someone on the team is sick. Then we get in touch as early as we can and you get priority for the next free appointment.

Reminder

If you like, we’ll send a short message the day before with the time and the treatment. Just tell us in your request if you’d like that.

Children and companions

Children are welcome if they can keep themselves busy for an hour. With longer treatments that tends to get difficult, for you and for us.

For a good appointment

Come five minutes early, not twenty. Before that the treatment room is usually still in use, and the window seat by the entrance only fits two people.

Coming to a facial without make-up doesn’t save you anything, we take it off anyway. For lash extensions, on the other hand, please come without make-up and without mascara.

Tell us about medication, skin conditions, allergies and pregnancy beforehand, not once you’re on the treatment bed. That way we can plan properly and won’t waste your time.

Cup of tea with a chamomile flower next to an open book and eucalyptus